EU customers: Please see Store Policies with regards to EU shipping.

Store Policies

Little Dragon Designs is a small family business that wants to bring you unique fantasy artwork and jewellery and provide a safe, secure and enjoyable shopping experience. 

Ordering

Orders can be made via our store with secure payment methods such as Paypal checkout or Stripe. If preferred feel free to contact me directly as I can also create direct Paypal invoices that can be sent to your email address. Little Dragon keeps all your details secure and will never share them with any third party.

Shipping

Shipping is carried out via Royal Mail. Alternate couriers may need to be used for larger/more expensive/urgent orders.

We also try and recycle as much packing material as posible, such as boxes and filling -  everything will always be packaged for a safe journey (I am a notoriously careful packer!)

Customs Charges

Buyers are responsible for any customs or import taxes that may apply in your country. Also please be aware that we cannot be held responsible for any delays due to customs, it is completely out of our hands! In the event of a parcel being rejected and returned to us because the buyer was not prepared for customs charges in their country, we will not provide a refund on the cost of shipping. 

EU Customers

We have started shipping again to some EU countries where post seems to be getting back to normal :)  EU customers please be aware you can now be charged VAT on delivery as we do not collect this via the website. (We cannot refund postage costs for any orders returned because of VAT/customs charges) 

We have stopped shipping to Germany for the time being as they are introducing new laws soon that I will need to get up to speed on before I ship there again.

 

For EU customers worried about VAT on delivery you can alternatively order from our Etsy store where VAT is collected at checkout. 

 

Countries Unavailable for Shipping

If you cannot place an order because your country is not enabled on the website, feel free to pop me an email or message on social media as its likely I can post to you! (We currently are not shipping at all to Germany) 

 

Clothing/Mugs/Pillows

Please note that for our clothing, mugs and pillows we use a print-on-demand company to fulfil these so please allow time for manufacture and shipping. Please also note that items we make that are ordered along with a print-on-demand item will be shipped separately. 

Returns

If there has been an error in your order please get in touch as soon as possible so we can sort it out. 

If you would like to return a non custom made item, please contact me within 14 days of delivery and return the item within 30 days. A refund will be made upon safe return of the item in its original condition. 

We cannot accept returns for custom made items - you will be kept up to date throughout the making of your piece and it will not be sent until you are 100% happy. 

Please note that for parcels rejected and returned due to the customer not being prepared for customs/VAT charges in their country, we are more than happy to refund the item cos on the safe return of the item but will not refund the cost of postage.

Privacy Policy

We know you value your privacy as do we! To read about what data we collect, how we use it, and why, please visit our Privacy Policy