EU customers: We have started shipping again to some EU countries via our website, please see our EU shipping section on the Store Policies page (under the About drop down tab) for more information <3

Store Policies

Little Dragon Designs is a small family business that wants to bring you unique fantasy artwork and jewellery and provide a safe, secure and enjoyable shopping experience. 

Ordering

Orders can be made via our store with secure payment methods such as Paypal checkout or Stripe. If preferred feel free to contact me directly as I can also create direct Paypal invoices that can be sent to your email address. Little Dragon keeps all your details secure and will never share them with any third party.

Shipping

Shipping is carried out via Royal Mail. Alternate couriers may need to be used for larger and more complex custom work that can't be shipped via royal mail but this can be discussed during the making of your custom piece.

We also try and recycle packing material such as boxes and bubble wrap, but everything will always be packaged for a safe journey (I am a notoriously careful packer!)

Customs Charges

Buyers are responsible for any customs or import taxes that may apply in your country. Also please be aware that we cannot be held responsible for any delays due to customs, it is completely out of our hands! In the event of a parcel being rejected and returned to us because the buyer was no prepared for customs in their country, we will not provide a refund on the cost of shipping.

EU Customers

Update 15/11/21: We have started shipping again to some EU countries where post seems to be getting back to normal :)  Please be aware you may now be charged VAT on delivery as we do not collect this via the website. (We cannot refund postage costs for any orders returned because of VAT/customs charges) 

We have made the decision to temporarily stop shipping to the EU from our website. Since the changes in July, EU customers may now be charged VAT on orders from the UK which many people are not aware of and we are not yet equipped to charge the VAT on our website.

Due to the over complication of customs and countries just not being prepared themselves for the changes, some parcels are getting randomly rejected even with all the correct documentation, so that it has become too much of a risk to ship high value items to EU countries.

I will continue to ship lower value items to the EU only from my Etsy store (https://www.etsy.com/uk/shop/LilDragonDesigns) as Etsy handles VAT collection at point of sale, but will no longer be shipping higher value items or my sculpture to the EU for the time being. I really hope this situation resolves itself in the future so that we can once again send our dragons to all our wonderful EU customers! 

 

Clothing/Mugs/Pillows

Please note that for our clothing, mugs and pillows we use a print-on-demand company to fulfil these so please allow time for manufacture and shipping. Please also note that items we make that are ordered along with a print-on-demand item will be shipped separately. 

Returns

If there has been an error in your order please get in touch as soon as possible so we can sort it out. 

If you would like to return a non custom made item, please contact me within 14 days of delivery and return the item within 30 days. A refund will be made upon safe return of the item in its original condition. 

We cannot accept returns for custom made items - you will be kept up to date throughout the making of your piece and it will not be sent until you are 100% happy :) 

Please note that parcels rejected and returned due to the customer not being prepared for customs charges in their country, we are more than happy to refund on the safe return of the item but will not refund the cost of postage.

Privacy Policy

We know you value your privacy so we do to. To read about what data we collect, how we use it, and why, please visit our Privacy Policy